HOUSEBOAT BOOKING POLICIES

A deposit of $1000.00 is required at time of booking to hold your dates, with the remaining balance to be paid in full 60 days prior to departure. If you make a cancellation after your full rental due date, the entire rental payment will be forfeited unless we can re-book the houseboat. In the event that we are able to re-book your houseboat dates, you will receive your money back, minus a $100.00 transaction fee.

A security deposit of $3000.00 will be pre-authorized on your credit card the day of departure if you take the optional insurance. The security deposit will be higher if you choose not to take the optional insurance. This deposit will be applied to any outstanding charges including lost or damaged items, excessively unclean boat, or damage resulting from negligent operation or activity with the boat. This credit card authorization is held for different lengths of time depending on your bank. Contact your bank to find out how long it takes for pre-authorizations to drop off your credit card. 

Pet Policy - we strongly advise against bringing pets on your houseboat vacation. There will be a cleaning surcharge levied above your rental amount to remove pet hair and dander after your rental. Please inquire about our pet policy prior to booking.

The houseboat will be full of fuel and propane on your day of departure. You will only be charged for the fuel and propane that you use during your rental. Other additional charges above the rental amount include a sewer pump-out fee.

Houseboat check-in time is typically between 4:00pm - 6:00pm the first day of rental (or whenever the boat is serviced). Houseboat check-out time is between 8:00am - 10:00am the last day of rental. Depending on our rental schedule there may be flexibility with these times. In the event that you extend past our agreed check-out time due to circumstances under your control, there will be a late fee levied.  

More questions to frequently asked booking questions can be found under our Houseboat Rentals FAQs section of website.

PONTOON BOAT BOOKING POLICIES

A deposit equal to 25% of your rental amount is required at time of booking to secure the date(s) you want. Remaining balance can be paid in advance by cheque or credit card, or day of departure by credit card or cash. If you make a cancellation within 48 hours prior to rental, only your deposit will be forfeited.

A security deposit of $3000.00 will be pre-authorized on your credit card on the day of departure if you take the optional insurance. The security deposit will be higher if you choose not to take the optional insurance.  This deposit will be applied to any outstanding charges including lost or damaged items, excessively unclean boat, or damage resulting from negligent operation or activity with the boat. This credit card authorization is held for different lengths of time depending on your bank. Contact your bank to find out how long it takes for pre-authorizations to drop off your credit card. 

Pet Policy - you are welcome to bring your pets on your pontoon rental. However, any damage (i.e. claw marks on seats) will be charged to your credit card.

Your pontoon rental will be full of fuel on your day of departure. You will only be charged for the fuel that you use during your rental. 

A day's rental is typically from 8:00am - 6:30pm. In the event you would like to keep the pontoon boat longer, we can arrange a later return time for an additional fee. For those wanting to take the pontoon boat earlier than 8:00am, please contact us to see if it is possible to arrange the boat orientation and safety checklist the evening prior to departure.

BETTY LOU - TOUR BOOKING POLICIES

A deposit equal to a minimum of $200.00 or 25% of your rental amount is required at time of booking to secure the date(s) you want. Remaining balance can be paid in advance by cheque or credit card or day of departure by credit card. If you make a cancellation within 5 days prior to rental, only your deposit will be forfeited.

The Betty Lou when rented as a tour is a licensed liquor establishment. You are not permitted to bring your own alcohol on board when this boat is rented as a tour. 

Pet Policy - you are not permitted to bring your pets on board when you rent the Betty Lou as a tour due to health regulations. If you would like to bring your pets with you, we suggest you rent the Betty Lou or one of our other pontoon boats as a self-drive. Only service dogs are permitted on tour.

You are welcome to bring your own food and/or render the services of a caterer for your tour. As well, Prairie Lake Vacations offers food services for an extra charge. Those using food services outside of Prairie Lake Vacations are responsible for their own clean-up and any propane used during the tour rental. Due to liquor regulations, we will be providing on board snacks for purchase.

Due to regulations, our evening or sunset tours cannot extend into the early hours of the morning.